Frequently Asked Questions

Hoarding can be a contentious issue among family members adding stress and frustration to an already sensitive issue. While the exact underlying causes of hoarding are unknown, there are some underlying factors including OCD and ADHD.

After speaking with one of our customer services specialists, you will speak directly with our field supervisor. In both conversations, we will listen to you and learn about your situation and your needs.
If you are ready, we will schedule a free, no-obligation estimate. Most of the time, we do these estimates in person. Sometimes, we have you send photos if that seems easier or more timely.
Next, a written proposal will be provided, usually within 24-hours. This proposal provides information on the work to be done, our process, and also a price.
If you choose to allow Kentucky Hoarding to help you, our supervisor will work with you to schedule the work. We will make sure all of the logistics are taken care of (e.g., ordering a dumpster) so we can get off to a smooth, productive start!

At Kentucky Hoarding, we understand that hoarding can be deeply emotional and challenging for all parties involved. We understand that you may feel helpless, overwhelmed, unable to cope, and unsure where to begin.

At Kentucky Hoarding,

We will:

• Listen
• Answer any questions you have
• Provide a free estimate

We will not:

• Judge
• Advertise our presence with big logos or scary looking equipment

In addition, the team at Kentucky Hoarding has worked in many homes and with many individuals. Each situation is different and we will tailor our approach to you and your needs–always with the goal of restoring your home to a clean and safe condition.

Absolutely not! Kentucky Hoarding is in the business of working with you to restore your home to a clean and safe condition. We will not contact any government, social service, or community agency to report on the condition of your home.

If you request it, however, Kentucky Hoarding can work with agencies with whom you are already involved. For example, we have talked with case managers, inspectors, and other service providers. The goal in each case is to understand their concerns so we can better restore your home to a clean and safe condition.

Sometimes, Kentucky Hoarding may clean select areas of the home during the initial project and return at a later time to complete additional phases. Generally, however, Kentucky Hoarding provides a one-time service. Because of our connections within the community, we can provide resources to professional organizers, in-home support providers, counselors, and others who can provide follow-up services to help you maintain your clean and safe surroundings!

Yes! Kentucky Hoarding is woman-owned! business !